1. Agreement to Terms
These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and ReyPub Payment System ("ReyPub," "we," "us," "our") governing your access to and use of all ReyPub services, including but not limited to: wallet services, debit card services, P2P trading, merchant payment processing, local payment services, settlement services, business accounts, API access, and all related services (collectively, the "Services").
BY REGISTERING AN ACCOUNT, CLICKING "I AGREE," OR USING ANY REYPUB SERVICE, YOU IRREVOCABLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT REGISTER, ACCESS, OR USE ANY REYPUB SERVICE.
2. Eligibility
- You must be at least 18 years of age to use ReyPub services.
- You must have the legal capacity to enter into binding agreements in your jurisdiction.
- You must not be a person or entity subject to economic sanctions or trade restrictions.
- You must not have been previously terminated or banned from ReyPub services.
- You must provide truthful, accurate, and complete information during registration and KYC verification.
3. Account Registration and KYC
3.1 Registration
To access ReyPub services, you must register an account and provide accurate, truthful, and current information. You are solely responsible for maintaining the confidentiality of your account credentials, including passwords, PINs, and API keys.
3.2 Know Your Customer (KYC)
ReyPub requires identity verification (KYC) for accessing certain services, including but not limited to: debit card issuance, P2P trading, and higher transaction limits. You must submit genuine, unaltered identity documents.
ZERO TOLERANCE FOR FAKE INFORMATION: Providing misleading, fraudulent, forged, falsified, or inaccurate information during registration, KYC verification, or at any point during your use of our services will result in:
- IMMEDIATE AND PERMANENT ACCOUNT TERMINATION without prior notice
- PERMANENT HOLD AND FORFEITURE OF ALL FUNDS in your account, wallet, and any pending settlements
- Permanent ban from all ReyPub services, including any future accounts
- Reporting to relevant authorities including law enforcement and financial regulators
- Legal action for damages, fraud, and recovery of any losses incurred by ReyPub or its users
3.3 Account Security
You are fully responsible for all activities that occur under your account. You must immediately notify ReyPub of any unauthorized use. ReyPub shall not be liable for any loss arising from your failure to maintain account security.
4. Wallet Services
4.1 Wallet Operations
- ReyPub provides digital wallet services for storing, sending, receiving, and managing funds
- Wallet balances are denominated in USD unless otherwise specified
- Deposits are subject to verification and may take up to 5 minutes to process
- Withdrawals are subject to review and may take up to 3 business days
- Transfers between ReyPub accounts are processed instantly
4.2 Transaction Limits
ReyPub may impose transaction limits based on KYC status, account age, tier level, and risk assessment. These limits may be changed at any time without prior notice.
4.3 Deposit and Withdrawal
- Deposits must be made through approved payment gateways only
- Withdrawals require a valid transaction PIN and may require additional verification
- ReyPub reserves the right to hold, delay, or decline any deposit or withdrawal for compliance review
- Gateway fees are clearly displayed before each transaction and are non-refundable
FUND HOLD POLICY: ReyPub reserves the absolute right to freeze, hold, or seize funds in any account suspected of fraudulent activity, money laundering, terms violations, or upon instruction from regulatory authorities. Such holds may be permanent and funds may be forfeited entirely.
5. Debit Card Services
- ReyPub debit cards are virtual internal payment instruments linked to your wallet
- Card issuance requires completed and approved KYC verification
- Card details (number, CVV, expiry) are protected by a 6-digit PIN that you set
- Cards can only be used at merchants integrated with the ReyPub payment API
- ReyPub is not responsible for merchant disputes regarding goods or services purchased
- Cards can be frozen, unfrozen, or cancelled by the user or by ReyPub administration
- ReyPub reserves the right to cancel any card at any time for security or compliance reasons
6. P2P Trading Services
6.1 General Rules
- P2P trading allows users to buy and sell ReyPub wallet balance using fiat currencies
- All P2P trades are between users; ReyPub acts only as a platform facilitator and escrow service
- Users must have completed KYC verification to participate in P2P trading
- All payment method information must be accurate and belong to the registered user
6.2 Trade Obligations
- Sellers must release funds promptly upon confirmed receipt of payment
- Buyers must make payment within the designated time limit
- Both parties must communicate honestly and in good faith through the trade chat
- Falsely marking payment as sent or falsely claiming non-receipt of payment is strictly prohibited
6.3 P2P Appeals
In case of disputes, either party may file an appeal. ReyPub's support team will review all available evidence including chat logs, payment proofs, and screenshots.
P2P DISPUTE RESOLUTION: All P2P trade disputes are resolved through ReyPub's internal resolution system. The decision made by ReyPub's dispute resolution team is FINAL, BINDING, and CANNOT be challenged, appealed, or contested in any court of law, arbitration body, or regulatory authority. By using P2P services, you irrevocably waive any right to external legal recourse regarding P2P trade disputes.
P2P FRAUD: Engaging in P2P fraud, including but not limited to: scam trades, false payment confirmations, payment reversals (chargebacks) after trade completion, or manipulation of trade evidence will result in immediate permanent account termination, permanent forfeiture of all funds, and reporting to law enforcement.
7. Business and Merchant Services
7.1 Business Accounts
- Businesses must complete enhanced KYC verification (individual or business entity)
- Business API keys must be kept confidential and secured at all times
- Businesses are responsible for the security of their API integrations
- Commission rates are set by ReyPub administration and may vary by tier
7.2 Settlements
- Settlement payouts are processed according to the business's configured settlement method and schedule
- ReyPub charges a settlement fee as specified in the business dashboard
- Settlement amounts are calculated after deducting applicable fees and commissions
- ReyPub reserves the right to hold settlements pending compliance review
7.3 Merchant Balance
MERCHANT FUND HOLD: If a business account is found to be in violation of these Terms, all merchant balances and pending settlements will be permanently frozen. Funds may be forfeited to cover: (a) refunds owed to customers, (b) penalties for terms violations, (c) regulatory fines, or (d) any damages caused to ReyPub or its users.
8. Local Payment Services
- Local payment services operate as a separate API system with separate authentication
- Subscription fees are non-refundable once the service is activated
- Local payment transaction approvals must be processed by the business or admin after verifying actual receipt of funds
- A 1% settlement fee applies to all approved local payment transactions
- ReyPub is not responsible for delays caused by local payment networks (JazzCash, Easypaisa, UPI, bKash, etc.)
LOCAL PAYMENT FRAUD: Approving transactions where funds were not actually received, submitting fake transaction references, or any form of local payment fraud will result in immediate termination, permanent hold of all funds, and referral to law enforcement in the applicable jurisdiction.
9. Prohibited Activities
The following activities are strictly prohibited and will result in immediate termination and forfeiture of funds:
- Providing false, misleading, or fraudulent identity information during registration or KYC
- Using stolen or unauthorized payment methods, bank accounts, or identity documents
- Money laundering, terrorist financing, or any form of financial crime
- Operating multiple accounts without authorization
- Circumventing transaction limits, security measures, or rate limits
- Using the platform for illegal goods, services, gambling, or sanctioned activities
- Attempting to exploit bugs, vulnerabilities, or system weaknesses
- Harassing, threatening, or abusing other users or ReyPub staff
- Initiating chargebacks or payment reversals after completing P2P trades
- Sharing account access credentials with unauthorized persons
- Using automated bots or scripts to interact with the platform without authorization
- Interfering with the platform's operation or other users' use of services
- Engaging in market manipulation in P2P trading
- Any activity that violates applicable local, national, or international laws
10. Dispute Resolution
10.1 Internal Resolution System
All disputes, claims, controversies, or disagreements arising out of or relating to these Terms, the Services, or any transaction conducted through ReyPub shall be resolved exclusively through ReyPub's Internal Dispute Resolution System.
10.2 Dispute Resolution Process
- Step 1 - Support Ticket: Submit a detailed dispute through the in-app support chat or by creating a support ticket in your portal. Include all relevant transaction IDs, screenshots, and evidence.
- Step 2 - Investigation: ReyPub's dispute resolution team will review all available evidence, including but not limited to: transaction records, chat logs, payment proofs, KYC data, IP logs, and system records.
- Step 3 - Response: ReyPub will provide a response within 7 business days of receiving a complete dispute submission. Complex cases may take up to 30 business days.
- Step 4 - Final Decision: The dispute resolution team will issue a final decision based on the evidence and applicable policies.
- Step 5 - Implementation: The decision will be implemented immediately, including any fund adjustments, account actions, or penalties.
FINALITY OF DECISIONS: ALL DECISIONS MADE BY REYPUB'S INTERNAL DISPUTE RESOLUTION TEAM ARE FINAL, CONCLUSIVE, AND ABSOLUTELY BINDING. BY USING REYPUB SERVICES, YOU IRREVOCABLY AND UNCONDITIONALLY AGREE THAT:
- You will NOT challenge any dispute resolution decision in any court of law, tribunal, or arbitration body
- You will NOT initiate or participate in any legal proceedings against ReyPub regarding resolved disputes
- You WAIVE any and all rights to external legal recourse, judicial review, or appeals regarding dispute outcomes
- You accept that ReyPub's determination of facts and application of policies is conclusive
- No class action, collective action, or representative proceeding may be brought against ReyPub
10.3 Escalation
If you are dissatisfied with a decision, you may submit a one-time written escalation to ReyPub's senior management within 7 days of the decision. The escalation review will be conducted by personnel not involved in the original decision. The escalation decision is final and no further review is available.
11. Account Termination
11.1 Voluntary Termination
You may request account closure by contacting support. Any remaining balance must be withdrawn before closure. Accounts with pending transactions or disputes cannot be closed until resolved.
11.2 Involuntary Termination
ReyPub reserves the absolute right to suspend, restrict, or permanently terminate any account at any time, with or without notice, for any reason, including but not limited to:
- Violation of these Terms of Service
- Submission of false, fraudulent, or misleading information
- Suspected fraud, money laundering, or illegal activity
- Failure to complete required KYC verification
- Regulatory requirements or court orders
- Risk to platform security or other users
- Extended period of account inactivity
FUND FORFEITURE ON TERMINATION: Upon involuntary termination for Terms violations, fraud, or provision of misleading information:
- ALL funds in your wallet, pending settlements, and merchant balance will be PERMANENTLY HELD
- ReyPub may, at its sole discretion, forfeit these funds entirely
- Forfeited funds will be used to cover: investigation costs, penalties, user refunds, and platform damages
- You will have NO claim to any forfeited funds under any circumstances
- This fund hold and forfeiture decision is FINAL and cannot be challenged in any court of law
12. Limitation of Liability
- ReyPub services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind
- ReyPub is NOT liable for: service interruptions, data loss, unauthorized access, third-party actions, network delays, or any indirect/consequential damages
- ReyPub's total liability to you shall not exceed the amount of fees paid by you to ReyPub in the 3 months preceding the claim
- ReyPub is not liable for any losses arising from P2P trades, merchant transactions, or local payments between users
- You assume all risk associated with using digital payment services
13. Indemnification
You agree to indemnify, defend, and hold harmless ReyPub, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
- Your use or misuse of the Services
- Your violation of these Terms
- Your provision of false or misleading information
- Your violation of any applicable law or regulation
- Any third-party claims arising from your transactions or activities on the platform
14. Modifications to Terms
ReyPub reserves the right to modify, update, or replace these Terms at any time, at its sole discretion. Changes will be effective immediately upon posting. Your continued use of the Services after any modifications constitutes your acceptance of the updated Terms. It is your sole responsibility to review these Terms periodically.
15. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws. Any disputes that are permitted to be brought before a court (notwithstanding the Internal Dispute Resolution clause) shall be subject to the exclusive jurisdiction of the courts designated by ReyPub.
16. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
17. Entire Agreement
These Terms, together with the Privacy Policy and Terms of Use, constitute the entire agreement between you and ReyPub regarding the use of the Services. These Terms supersede all prior agreements, representations, or understandings, whether written or oral.
18. Contact Information
For questions regarding these Terms of Service:
- Email: legal@reypub.com
- Support: Use the in-app support chat or submit a ticket through your portal